This privacy policy tells you what to expect when The Box Factory collects your personal information. When you visit our website, live chat, sign up to our newsletter or inquire about our products, we collect personal information about you.
This policy provides you with information about:
We collect personal information you voluntarily give us, for example when you complete an online form to contact us or to place an order. This can include:
When applying for a job at The Box Factory, we may also collect personal information you voluntarily give us including: your work history, education, skills, experience and any other information included in your CV.
We automatically collect other technical information when you visit our website too, including:
We will only use your information to:
We will only use personal information from job applicants to:
We may also share your information with trusted third parties including:
We only keep your data for as long as it is necessary for us to do so. The retention period can vary considerably, depending on the type of information and how we use it.
When we no longer require your personal information, and there is no need to retain it for regulatory or legal reasons, we will either delete it from our systems or depersonalise it so that you cannot be identified.
If you would prefer not to receive information from us, including our newsletter, information about our products or services, please email our team on marketing@boxfactory.co.uk or call 01926 430510. You can also opt out of our marketing communications by clicking the unsubscribe link at the bottom of the email.
For the purpose of data protection legislation, the data controller is The Box Factory, company registration number 2664682, whose registered address is Unit 2 Caswell Road, Sydenham Industrial Estate, Leamington Spa, Warwickshire, CV31 1QD.
We collect information through web forms, in person and via communications you send us using email, phone or live chat. We also collect information about how people use our website, so we can improve the website.
To meet legal and regulatory requirements and to ensure we meet high standards, we may monitor and record communications with you (including phone conversations and emails) for quality assurance purposes. We may also monitor calls as part of our staff training.
All information you pass to us is stored on secure servers. You agree to this by submitting information to us.
You can email us at marketing@boxfactory.co.uk or write to:
The Data Protection Officer, The Box Factory, Unit 2 Caswell Road, Sydenham Industrial Estate, Leamington Spa, Warwickshire, CV31 1QD
We will send you the information that you request within a maximum of 20 working days, and we are happy to correct any inaccuracies that you inform us about. This service is usually free of charge, however in some circumstances we have the right to charge a ‘reasonable fee’.
We use secure SSL certification to encrypt all our web pages, including sensitive personal information that you enter in our web forms before it is then sent to us. We store and manage this information securely to prevent unauthorised access.
Cookies are files recorded in temporary Internet folders on your PC. They help us to understand how people use our website so that we can improve our services. Cookies record no personal data, can't read your hard disk, can't be used to create computer viruses, and can't fill up your hard drive.
How we use cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.
For detailed information on the cookies we use and the purposes for which we use them, please see our Cookies Policy.
Our business is paper-free, as far as is practically possible. As such we use email to communicate in writing as much as possible. In the case of marketing communications, we will always allow you to unsubscribe from this form of communication within the email itself.
We will update this privacy policy as required, indicating the date of change.
Any questions?
Please contact us on 01926 430510 or email marketing@boxfactory.co.uk if you have any questions relating to this privacy policy.
Published January 2024.
